CLUE XI1. Who these terms are with
These terms are between you and Tazz Studio Limited, registered in England and Wales under company number 16384638. For support, email support@cluexi.co.uk. By using Clue XI you agree to these rules. The paid terms below apply only when Pro checkout is available and you choose a subscription.
2. Who may use Clue XI
You must be at least 13, or the minimum age required in your country to use an online account. If you are under 18, a parent or guardian should review these terms and any future purchase with you. Do not create an account for another person without permission.
3. Accounts and guest play
Guests may play up to five quizzes per day on one device. The allowance resets each day using Europe/London time. Registered players choose a public username and country and may use a private email address and password to sign in across devices. Email verification and password-reset links help protect access. Optional Daily XI reminder emails are off by default and may be enabled or disabled at any time. Keep your password and Clue XI sync code private, do not share an account, and tell us if you believe somebody else has accessed your profile. A sync code remains a backup recovery method; creating a new code replaces the previous code.
4. Quizzes, statistics and scoring
Clue XI is an entertainment game. Career dates, clubs, league appearances, goals, positions and nationalities are researched carefully but may contain errors or differ between statistical sources. Question reports may be reviewed automatically or manually, and repeatedly reported questions may be held from play while checked. Registered players can earn Premium Tokens from eligible, verified quiz results, subject to daily limits and anti-abuse checks. One thousand Premium Tokens can be redeemed for seven days of Pro; earned time stacks, but tokens and Pro time cannot be sold, transferred, exchanged for cash or used for betting or gambling. We may withhold or remove rewards obtained through repeated questions, automation, manipulation or technical errors.
5. Multiplayer and fair play
Do not automate answers, manipulate timers, exploit bugs, coordinate fake matches or interfere with another player. We may remove scores, suspend access or reset a ranking where there is reasonable evidence of cheating, abuse or technical corruption.
6. Usernames, friends and conduct
Do not use hateful, threatening, sexually explicit, impersonating, infringing or unlawful usernames or messages. Do not spam friend requests, harass opponents or attempt to obtain personal information from other players. You can decline requests and remove accepted friends at any time. See the Community Rules for more detail.
7. Subscriptions and advertising
Free website players and supported iPhone/iPad builds may see up to one short Google advert after every three completed games, only after a game and never during a clue or online match. Pro members and the current Android app remain ad-free. Optional advertising technology requires the consent described in the Privacy and Cookie Notices, and refusing consent does not block gameplay. Website players can choose the limited-time Clue XI Pro offer for £2.99 per month (normally £5.99) or £49.99 per year when checkout is available. The selected plan renews automatically at the price shown at checkout and the same interval until cancelled; there is no free trial. The current price, billing period and included benefits are shown before purchase. Cancel before renewal through Stripe’s customer portal when available, or contact support. Cancellation stops future renewal and access continues to the end of the paid period. Except where law requires otherwise, charges already made are not refunded simply because you cancel during a billing period. Mandatory consumer rights remain unaffected. Android purchases use Google Play Billing where required. The iPhone app is distributed through Apple’s App Store; any paid digital features offered there will use Apple In-App Purchase where required. Google Play and Apple store terms may also apply.
8. Intellectual property
The Clue XI name, original design, questions and software belong to the operator or its licensors. Club names, badges, player names and photographs may be trademarks or intellectual property of their respective owners and are used for identification and commentary; their appearance does not imply endorsement. Do not copy or commercially reuse the game or its dataset without permission.
9. Availability and changes
We may change, suspend or discontinue beta features, correct data, rebalance scoring and perform maintenance. We will take reasonable care in providing the service but cannot promise uninterrupted or error-free availability. Material changes affecting paid players will be explained before they take effect.
10. Liability and consumer rights
Nothing in these terms excludes liability that cannot legally be excluded, or limits your mandatory consumer rights. Subject to those rights, Clue XI is provided for personal entertainment and the operator is not responsible for indirect losses that were not reasonably foreseeable.
11. Ending an account
You may stop using the service or delete your profile immediately through the account-deletion page. You may also request deletion from any device by emailing support. Deleting a profile does not itself cancel a subscription or reverse a payment, so cancel recurring billing separately through the store or billing provider where you subscribed. Profile deletion is not conditional on cancelling billing. Completed match records may be anonymised, and we retain only transaction records required for tax, accounting, chargebacks, fraud prevention or legal claims. We may restrict an account that seriously or repeatedly breaks these terms. Where practical, we will explain the reason and offer a way to challenge mistakes.
12. Law and complaints
These terms are governed by the law of England and Wales. You can send complaints to support@cluexi.co.uk. Your local mandatory consumer protections continue to apply.